1. Warranty Coverage
Our warranty policy covers defects in material and workmanship under normal usage conditions. If your kitchen appliance purchased through Jovran.xyz has any manufacturer defects or malfunctions during the warranty period, we will either repair or replace the product, depending on the situation.
The warranty covers the following:
- Manufacturing defects in materials or workmanship
- Electrical malfunctions not caused by external factors (e.g., power surges or misuse)
- Faulty components that affect the functionality of the appliance
Please note: Our warranty does not cover damage caused by accidents, misuse, unauthorized repairs, or normal wear and tear.
2. Warranty Period
The warranty period varies depending on the product and the manufacturer. Typically, warranties on kitchen appliances range from 1 to 3 years. The specific warranty period for each product will be clearly stated on the product page on our website, jovran.xyz, or the manufacturer’s warranty documentation.
For example:
- Small Appliances (e.g., blenders, toasters, coffee makers): Usually 1 to 2 years
- Large Appliances (e.g., refrigerators, ovens, dishwashers): Typically 2 to 3 years
3. How to Claim Warranty
To initiate a warranty claim, please follow these steps:
- Contact Our Customer Support: Reach out to us via email at admin@jovran.xyz or through the contact form on our website.
- Provide Proof of Purchase: You will need to provide a valid proof of purchase, such as an order receipt or invoice.
- Describe the Issue: Provide a detailed description of the defect or malfunction, along with any relevant images or videos, if possible.
- Follow Instructions: Our support team will guide you through the next steps, whether it’s sending the product for inspection, getting a replacement, or any other resolution.
4. Exclusions from Warranty
Our warranty does not cover:
- Damage from misuse: including dropping, water damage, or improper installation.
- Normal wear and tear: such as minor cosmetic scratches or gradual reduction in battery life.
- Unauthorized repairs or modifications made by third parties.
- Accidental or intentional damage caused by external factors like power surges, spills, or incorrect voltage.
- Consumables: Items like filters, batteries, and other consumables that naturally degrade over time.
5. Refunds and Replacements
If your appliance cannot be repaired or replaced within a reasonable time frame, or if the product is beyond repair, we will offer you a refund in the form of the original payment method, provided the item is returned in accordance with our return policy.
6. International Purchases
For customers outside of the country of purchase, the warranty may be subject to limitations. Shipping costs for warranty claims outside the original country of purchase are the responsibility of the customer, and local laws and regulations may apply.
7. How to Maintain Your Warranty
To keep your warranty valid, please follow the manufacturer’s care and usage instructions for each appliance. Regular maintenance and cleaning may be required to prevent issues that are not covered under warranty.
Contact Us
For more information on warranty claims or any other inquiries, please do not hesitate to get in touch with us at admin@jovran.xyz. Our customer service team is ready to assist you with any questions or concerns.
Thank you for choosing Jovran.xyz. We are dedicated to ensuring you enjoy a hassle-free experience with your kitchen appliances!